Warranty Hub

Wood Bat Warranty Details

At Prairie Sticks we strongly believe in quality. We use rigorous standards throughout the whole manufacturing and finishing process, including choosing only the best wood and meticulously inspecting each bat throughout the entire process. All wood bats are handcrafted to your exact specifications. With our stains and colors, all of the grain is visible after finishing. You are able to see the grains by holding it up to a light or the sun.

Even with our high standards, there are times when your bat may break for a variety of reasons. We will be happy to provide a one-time replacement on our Prime Reserve Series, as long as there is no evidence of misuse.  All bats will be inspected upon return, and bats deemed unusable will be replaced.  If a bat is deemed usable, or abused, we will send the bat back to the customer with a detailed explanation.

 All Prime Reserve Series come with a one time 30 Day Limited Warranty 

All FiberX Series bats come with a one time 90 Day Limited Warranty

All Hand Selected Stock bats, fungos, trainers, souvenir bats, and apparel DO NOT come with a warranty.

Terms and conditions not covered under warranty include, but are not limited to:

• Bats used to hit anything other than baseballs (e.g., (dimple balls, weighted plyos, rocks, cleats, etc.)
• Bats that have been slammed down
• Bats with caved in or collapsed cups do NOT qualify for a replacement under the warranty program as the wood or FiberX bat is still usable
• Bats that are dented that don't affected performance
• Clear coat chips, scratches etc. from normal use
• Bats purchased from non-authorized Prairie Sticks retailers
• Bats not submitted by the original purchaser
• Clearance bats where the price is discounted 30% or more or Buy 1 Get 1 promos etc
• Any bats that have been abused, altered, or mistreated due to improper care, accidents, misuse, overuse or negligence
• Handle Grips, decals, or stickers on bats are not covered under warranty and will not be replaced on a new bat. Please remove prior to sending your bat back to us.

Things to Know about our Bat Warranty:

1) The warranty begins on the date of purchase (for bats purchased from an authorized retailer) and on the date of delivery (for orders that are shipped).

2) There is a one time replacement for each bat purchased and the replacement bat is not covered by warranty.

3) If you purchased your bat from an authorized retailer, please follow the directions below and the store will manage the claim directly and arrange for your replacement if warranted.

4) If you purchased your bat online, bats must be sent back to us for inspection and replacement. Note that shipping costs will be covered and prepaid by the customer when returning a bat under warranty to us and we will cover shipping for the replacement bat.

5) If returning your bat to us, your package must be postmarked within three days of receiving your Return Authorization Number and we must receive your bat within 14 days of submitting your Return Authorization Number. Bats that are not shipped and received within this time frame are not eligible for the warranty. Shipments will not be processed without a Return Authorization Number.  

6) Custom Cut Prime Reserve bat replacements will be sent out identically to what is being replaced. Prime Reserve Stock bats will be replaced with the identical model/size/weight. All warranty replacement bats are subject to the current Standard manufacturing lead time.

7) We reserve the right to alter, stop or change this program. If we do change the program, your warranty plan at the time you purchased your bat will remain in effect.

8) On all International Claims, the customer will be responsible for all international shipping charges, duties and taxes prior to a replacement bat being offered.

Any Lizard Skins products fall under their warranty program HERE. 

 How to Send Your Product to Prairie Sticks

1. Obtain a Return Authorization Number from our office - info@prairiesticks.com
2. If purchased from an authorized retail location, please return yourWHOLE Prairie Sticks bat, along with proof of purchaseto the store.
3. If purchased online, please return your WHOLE Prairie Sticks bat, and write your RA# on the outside of the box. 

*Please note: warranty returns missing an Return Authorization Number will not be processed and the warranty will be considered void.

 **All return shipping charges on warranty claims for bats being sent back to us will be covered by the customer (prepaid).

 Our FiberX Series bats come with a one time 90 day warranty from the date of purchase/delivery.  Please request a Return Authorization Number if you need a composite bat replaced.  Caved in or collapsed cups do not qualify as a broken bat and will not be considered to be replaced under our FiberX warranty program.